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Reset User Activation Code

You can only reset a user’s activation code if you have an administrative role and the user has not been able to login successfully. Speak to the user and confirm their identity before you reset their activation code. If the affected user is an Administrator, they will need to contact a Primary Administrator to reset their activation code.

If the affected user is a Primary Administrator, they need to contact the Onboarding & Servicing Team.

In order to protect your organisation’s and the user’s security, you need to confirm with the user that they have asked for these changes and tick the box to confirm that you have had this conversation. Ensure Reset activation code is ticked.

Complete any other security settings changes for the user, if required. Then click Submit changes and follow the on-screen instructions to authenticate the security setting change. A workflow item will be created, and another Administrator will need to review and approve or reject the request. Click OK to close the message and return to your Administration page. Once the request is approved the user will be notified that their user’s activation code has been reset.