Navigation: Admin / Users / Manage Users

Reset User Password 

Click Actions next to the user in the Search Results list and select Manage Security Cards. The Manage security settings for this user screen is displayed, listing only those security settings you can currently change for the user. 

In order to protect your organisation’s and the user’s security, you need to confirm with the user that they have asked for these changes and tick the box to confirm that you have had this conversation. If the affected user is an Administrator, they will need to contact a Primary Administrator to reset their password.

Ensure Reset password is ticked and complete any other security settings changes for the user, if required.  Then click Submit changes and follow the on-screen instructions to authenticate the security setting change.

A workflow item will be created, and another Administrator will need to review and approve or reject the request. Click OK to close the message and return to your Administration page. Once the request is approved the user will be notified that their password has been reset and that they’ll need to create a new password.