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GEM CONNECT HELP AND SUPPORT
Getting started
What is already set up
Account activation as a primary/secondary administrator
Account validation as a standard user
How to log on to Gem Connect
How to log on to Gem Connect for the first time as a primary admin user
Log on
How to log out of Gem Connect
Site time-out
Log out
Role profiles and user set up
Add user role profile
Edit user role profile
Delete user role profile
View user role profile
Clone
List users
Manage user role profile
Role profiles and users
Create individual user
Create multiple users
Create users
Search users
Edit users
Activate users
Suspend and reactivate users
Reset user’s telephony PIN
Unlock user
Reset user’s password
Reset user’s activation code
Manage user’s security cards
Manage security settings
Security device management
Manage users
System users
Accounts
Accounts overview
Multibank/shadow accounts
Virtual accounts overview and enablement
Virtual account entitlements
Create virtual accounts
Bulk creation/import of virtual accounts
Edit virtual accounts and hierarchy
Virtual account payments
Virtual account custom routing rules
Virtual suspense account transaction assignment
Virtual account reporting and statements
Virtual group interest and limits
Close Virtual Accounts
Virtual accounts
Account view navigation
Account management
Manage account groups
Transaction history
Group limits
Payments
Payment workflow & approval chain
Payment approval groups
Manage beneficiaries
Beneficiary user groups
Bank look up
Make a Faster Payment
Make a BACS payment
Make a CHAPS payment
Make an international payment
Make a SEPA credit transfer
SEPA direct debits
Make a request for transfer
FI to FI transfers
Inter-group transfers
Make a recurring payment
Payment summary
Payment approvals
Payment preferences
Transaction upload
Payment templates
Ultimate debtor (POBO)
Admin
Summary
Administrators
Business partner (legal entity) information
User workflow
Client report preferences (end of day or intraday statements)
Approvals
Pending approvals
Where do I find approval items?
Reports
Information reporting
Download legal bank statements
Request end of day or intraday statements
User activity audit reports
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Screen resolution and systems compatibility
Glossary of terms
Payment and currency cut-off times
Mandatory country information – international payments
Supported currencies
Guidance
CSV templates
CSV example files
XML templates
XML example files
Transaction upload (payment import)
Guidance
Template
Domestic beneficiary import
Guidance
Template
International beneficiary import
Guidance
Template
Real account import
Guidance
Template
Virtual account import
Bulk user import
File import guides
Payment purpose codes
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Reference documentation
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File import guides
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Domestic beneficiary import
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Last updated: 12th Jul 2025, 03:59
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